End of Tax Season Ramble

A little over two weeks remaining in tax season; it has been one of the harder ones in recent memory.  Clients received their tax information late, and as a result sent us their stuff much later than in prior years.  We never forget that we are in the client service business, but with so many clients sending their tax stuff at the last minute, each probably thinking that they are the only one, but not realizing that they are one of at least a hundred.  At KRS we all work very hard to get it done, and done right, but as April 18 draws closer, it becomes physically impossible to get all the work done at the last minute.  I guess that is why the IRS invented extensions.  If you are one of those who has not yet sent us your documents, let us know and we will get an extension.

Speaking of customer service, when did the US Post Office forget, or when will they figure out, that they are in the customer service business?  This week we learned that after six years in the same office, mail that did not include our recently assigned suite number (585), was returned to the senders.  We attempted to contact everyone to let them know that the suite number is required, but, as people do, many forgot.  Our office is in a relatively small town, and the post office knows who we are, and what we are.  There is no excuse for returning our mail without so much as a telephone call.  I see a lot of news about the Post Office financial problems and how to solve them.  Thinking about customer service would be a step in the right direction.

A friend just turned me on to Joe Bonamassa, a great young blues guitarist.  He has a fair amount of stuff on YouTube; my favorite is at Royal Albert Hall where he performs with Eric Clapton.  His music is also on itunes.  I have not liked most of the new music I hear, but Joe is breath of fresh air.  Check him out and let me know what you think.

Capital Grill opened up in Garden State Plaza mall.  Great food, great service, and the biggest wine list I ever saw.  Not inexpensive, but definitely worth it.  I had a steak with a Kona coffee crust, it was delicious.  If you are going, be sure to make a reservation.  On the Saturday we were there,  the wait was over two hours for those without reservations.

This is my favorite time of year.  Three things I love are the NCAA basketball tournament, the Masters, and the end of tax season.

Next time I will get back to business, that is, how to improve yours.  I also welcome comments and suggestions.  I see that I have many readers in England and France.  If you are one of them, please let me know what you think.